DramaticsNYC.com Hair Salons Refund policy
DramaticsNYC.com (DNYC) digital products are subject to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, which reads that if they have been downloaded, digital products not supplied on a tangible medium are excluded from the right of withdrawal.
1. Time limit for refund requests and grounding reasons
If you have problems getting extensions or themes to work, we will be happy to provide a full refund within 30 days since the purchase. After 30 days, no refunds will be given. Refund requests can be submitted through the contact form that you can find below in this page. You should accompany your request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Refund Policy.
2. Processing Refund requests
Once we get your request, we will send you an email to notify you that we have received it and we will also notify you of the approval or rejection of your refund.
2.a. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem you have by opening a ticket in our support desk. Please give it 24-48 hours for our Support Team to get back to you on your support requests (read details of our support policy).
2.b. Illegitimate refund requests.
Refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
2.c. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with some third-party software (themes, plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in a description available on the page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
3. Payment of refunds
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, generally within 5 working days since your request has been approved.
4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org. Thank you for purchasing our products.