The fine print, in plain English.

These Terms & Conditions (“Terms”) are an agreement between you and Dramatics NYC (“Dramatics NYC”, “we”, “us”). They apply to dramaticsnyc.com (the “Site”), to appointments booked online, by phone, by text or in person at any Dramatics NYC salon, and to products and gift cards bought through the Site.

By using the Site, booking an appointment or placing an order you accept these Terms and our Privacy Policy. If you do not agree, please do not use the Site or book with us.

Online booking is provided through Boulevard, a third-party scheduling platform. When you book, you may create a client profile with your name, email, mobile number and, where the salon requires it, a payment card. Boulevard’s own terms and privacy policy also apply to your use of their booking pages.

• You agree to give accurate, current contact information and to keep it up to date so we can reach you about your appointment.
• A booking request is confirmed when you receive a confirmation by email or text. Please check the salon, stylist, services, date and time on the confirmation and contact the salon right away if anything is wrong.
• Service times shown online are estimates. Color and chemical services in particular vary with hair length, density and condition, and the stylist may adjust the plan after your consultation.
• Stylist requests are honored whenever possible. If your stylist becomes unavailable we will offer another stylist or a new time.
• You may only book appointments for yourself or for someone who has asked you to book for them. Appointments for minors must be booked by a parent or guardian (see Minors).

Our stylists’ time is reserved just for you. If your plans change, please cancel or reschedule as early as you can through the link in your confirmation email or text, through your Boulevard client profile, or by calling the salon.

• Notice. We ask for at least 24 hours’ notice to cancel or reschedule. For longer services such as color corrections, keratin or extensions, the salon may ask for more notice, which will be stated when you book.
• Late cancellations and no-shows. Appointments cancelled with less notice than required, or missed without notice, may be charged a cancellation or no-show fee. Where a fee applies, the amount and conditions are disclosed during online booking before you confirm, and by booking you authorize that fee to be charged to the card on file. A salon may also require a deposit or prepayment for future bookings after a no-show.
• Late arrivals. Please arrive a few minutes early. If you arrive late we will do our best to accommodate you, but we may need to shorten or modify the service, or reschedule it, so the next client is not delayed. A service that has to be rescheduled because of late arrival may be treated as a late cancellation.
• If we need to cancel. If a stylist is ill or an emergency closes a salon, we will contact you as soon as possible to rebook. No fee is charged when we cancel.

• Prices on our Services & Prices page and in online booking are starting prices. All prices are determined by the length and texture of your hair and the time and product a service requires. Your stylist will confirm the price at your consultation before starting.
• Prices do not include taxes or gratuity. Gratuity is appreciated but never required.
• A 3% fee applies to all credit card transactions in the salon. We accept MasterCard, Visa and American Express. Checks are not accepted.
• Payment for services is due at the salon when your service is completed, unless a deposit or prepayment was taken at booking, in which case it is applied to your total.
• Products purchased in the salon are charged at the salon’s shelf price, which may differ from the online shop.

We want you to love your hair. If you are not happy with a cut, color or treatment, contact the salon within 7 days of your appointment and we will adjust it at no charge with the original stylist or another stylist of our choosing. The guarantee covers adjustments to the service performed; it does not cover a change of mind about a style or color you approved, or results affected by products, treatments or services you received elsewhere. Services are not refundable.

• Please tell your stylist about any allergies, scalp conditions, medications, pregnancy, or chemical services you have had in the past two years, including box color, henna, relaxers, keratin and bleach. Accurate history keeps your hair and scalp safe and affects what we can do in one visit.
• Color and chemical services carry inherent risks, including allergic reaction and damage to previously compromised hair. We may recommend a patch test or a strand test, and we may decline or modify a service that we believe is unsafe for your hair. You accept these risks when you proceed with a service after consultation.
• Hair extensions, color corrections and smoothing treatments usually require an in-person consultation before the service can be scheduled or priced.
• Home care matters. We will recommend products and timing to maintain your result; outcomes depend in part on following that advice.

Clients under 18 are welcome. A parent or legal guardian must book the appointment, consent to the service, and remain reachable during the visit. For chemical services on clients under 16, a parent or guardian must be present for the consultation. Our salons are working environments with hot tools and chemicals, so children who are not receiving a service must be supervised at all times.

We are committed to a respectful, relaxed space for every client and team member. We reserve the right to refuse or end service to anyone who is abusive, intoxicated, or otherwise disrupts the salon. Please keep personal belongings with you; Dramatics NYC is not responsible for lost or damaged items, including clothing stained by color products. Photography of other clients or staff without their permission is not allowed.

When you book, we send appointment confirmations, reminders and changes by email and, with your consent, by text message. Message frequency varies and message and data rates may apply. Reply STOP to any text to stop all texts, NO PROMOS to stop marketing texts only, or HELP for help. Opting out of texts does not cancel your appointment, and you remain responsible for attending or cancelling it. See the SMS section of our Privacy Policy for details.

• Product orders placed on the Site are paid through Square’s secure checkout. Prices are in U.S. dollars and may change without notice; the price shown at checkout is the price you pay. Sales tax is added where required.
• We ship within the United States only. A flat shipping rate of $7.95 applies to every order. Orders usually ship from one of our salons within a few business days; delivery times are estimates and are not guaranteed.
• We may cancel or limit an order if an item is out of stock, mispriced, or if we suspect fraud. If we cancel, you will be refunded in full.
• Returns. Because hair products are personal-care items, opened or used products cannot be returned. If an item arrives damaged, defective or different from what you ordered, email safari@dramaticsnyc.com within 7 days of delivery with your order number and a photo and we will replace it or refund it. Unopened products in original condition may be returned within 14 days of delivery for a refund of the product price; return shipping is your responsibility unless the error was ours.
• Product descriptions are provided in good faith. Individual results vary with hair type and use. Always read the label and stop use if irritation occurs.

Gift cards are sold per salon through our gift card provider and are redeemable for services and products at the issuing salon. They are not redeemable for cash except where required by law, and lost or stolen cards cannot be replaced without proof of purchase. Any additional conditions, including the issuing salon, are shown when you buy and on the card itself. Gift cards are subject to New York law governing gift certificates.

• Everything on the Site, including the Dramatics NYC and DNYC names and logos, photography, text and design, belongs to Dramatics NYC or its licensors and may not be copied or used commercially without our written permission.
• You agree not to misuse the Site: no scraping, automated booking or ordering, attempts to access other clients’ information, or interference with the Site’s operation.
• The Site links to third-party services (Boulevard, Square, Google Maps, social networks). We are not responsible for their content, availability or practices.
• We try to keep the Site accurate and available but it is provided “as is”. Hours, prices and availability can change; the salon’s confirmation controls if there is a conflict.

To the fullest extent permitted by law, Dramatics NYC, its owners, employees and contractors are not liable for indirect, incidental, special or consequential damages arising from your use of the Site, our services or products. Our total liability for any claim relating to a service or order is limited to the amount you paid for that service or order. Nothing in these Terms limits liability that cannot be limited under New York law, including for personal injury caused by our negligence.

These Terms are governed by the laws of the State of New York without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in New York County, New York, and you consent to their jurisdiction. Before filing any claim, please contact us at safari@dramaticsnyc.com; most concerns are resolved quickly with a conversation.

We may update these Terms from time to time. The date at the top shows the current version. Changes apply to bookings and orders made after the change is posted. If any part of these Terms is found unenforceable, the rest remains in effect.

• Email: safari@dramaticsnyc.com
• Phone: (212) 535-0073
• Mail: Dramatics NYC, 120 E. 34th St., New York, NY 10016

Salon phone numbers are listed on our Contact page.